The Mirage

Don’t waste your money

What a horrible experience I had on such a significant day. My wedding day should have been a joyful celebration, but it was disheartening to see it fall short in so many areas. During my ceremony there were only 75 chairs set up. This is quite concerning—seeing as though my final guest count was 140, while my guests were being seated staff was moving extra chairs into Salon B having only 75 chairs when I paid for more it was not just an inconvenience; it was a major oversight that led to embarrassment for both me and my guests. Secondly it was so Hot in Ceremony B during my ceremony and to my surprise, I heard the air kick on in the room once my ceremony had ended. I personally asked Pamela to ensure that the air was on at my rehearsal, which she did not but she advised that she would do so, and not to worry. It’s frustrating to that despite my proactive communication with Pamela, the air conditioning was not addressed until after the ceremony. The comfort of my guests and well as myself, I feel is key during such an important event, and it’s disappointing that this was overlooked. July 3rd was my wedding rehearsal and upon arriving to the venue Pamela did not communicate prior that there was another ceremony being set up, while my wedding party all arrived we were all left in the foyer looking puzzled, once order was established we were redirected to another room that was unprepared for our arrival, the lights were off and there was tables and chairs in the middle of the floor which the men in my party had to move. The room itself was uncomfortable due the humidity and breathtaking heat. With that being said I asked Pamela to ensure that the heat was turned on prior to my ceremony due to the number of guests I had arriving and also the weight of my wedding gown. Lastly I ordered and paid for filet mignon for all of my guests; I purposely emailed Pamela asking to go over my menu just days before my wedding to make sure my menu was correct once again. (I have copies of the email printed). Then out comes beef roast!! I was once again disappointed on what is supposed to be my special day! I ultimately felt let down when the menu I confirmed was not what was served. The filet mignon was a special request and not receiving it without prior notice is unacceptable. Communication is vital in these situations and there wasn't any. Not to mention that my champagne toast was skipped, and at the end of the night a bill came for "33" extra people and come to find out only 14 were extra. Please do not patronize this company, they are not for the consumer and will make you promises just to get your money and they will ruin your wedding day. I will be contacting higher ups on this one because it's unacceptable. I called the Mirage on July 9th at 10:26 am and spoke with Pamela requesting to speak with the owner. Pamela ensure me that once the owner Moe was in he would contact me, still no contact has been made so I'm leaving this review.

(-2+)(-3+)