The Mansion At Glen Cove

Wedding day was nice, but getting there was hard

Overall, we are happy with our wedding day. The Mansion is in the process of being renovated/restored and so far it is looking beautiful! The hotel rooms were recently updated and guests were happy with them. The food was also FANTASTIC! (All of our guests were raving about all of the food). They clearly are a well oiled machine when it comes to throwing weddings. We also had our welcome dinner there the night before, which went amazingly and there was so much food everyone was happy! However, there were a few hiccups that bothered us considering how much money is put into having a wedding & how this venue does weddings all.the.time. so expectations are high. In the planning process, the event coordinator position was replaced 3 times in the year we were planning our wedding with them, the last replacement being the week before our wedding. The final replacement did not have any of our vendor info or cake selections and called me 4 days before my wedding about it (...scary). It must've been a miscommunication from the coordinator prior to her, as that girl never responded to any of our emails; I'm sure she did not keep any notes. The current coordinator also could not answer simple questions our friends/family asked her and was very pushy. On our wedding day, I was paired with a Maitre D who was very sweet, but I'm not sure about her "years" of experience that she claimed to have. While taking photos with our photographer she wasn't paying attention and wasn't fixing my dress/veil every time wind blew it out of place so the photographer had to leave his place each time to fix it himself (it was a windy day so this happened a lot). The photographer also asked her to assist in a "veil toss" shot and she ripped the veil from my head, yanking my head back, when she was just supposed to toss it up in the air. It hurt and pulled on my hair style that was supposed to last all night. I mentioned before the food was excellent, and the Chef is incredible. However, when we booked our venue last year, we were adamant about wanting a real wedding cake--not a fake one you cut one slice into for pictures. We were told by one of the event planners there that all tiers were going to be real cake, but during our cake cutting, we cut into styrofoam...it was disappointing. The cake they served was delicious, but we thought we were paying for a real cake because we were told it would be 100% real. We probably would not have booked this venue had we known we'd get a fake cake; it was something my dad made sure to ask at every venue we checked out, it was important to him. Additionally, some rude comments were overheard by our guests made by various staff members about our wedding. As a business owner whose business is to also provide a service, that is absolutely unacceptable, especially while on the job where people can hear you. Jazmin, the Chef, and the front desk ladies were very pleasant and professional to work with, but no one else there seemed to know what they were doing. It ended up working out but again, with how many weddings this place throws, you'd expect a better level of professionalism.