Kylan Barn

Great Venue, Not Great Coordinator

The planning of my wedding was difficult to say the least. We do not live in the Delmar area so we hired Sam, the coordinator, for full service, which started once our contract was signed. I now know this to be a complete waste of money, waste of time, and the cause of a lot of unnecessary stress. My husband and I traveled to Delmar twice after signing the contract. Sam planned our schedule both times we went down together to get in all of the wedding needs that we had, and managed to mess up the schedules both times. We were given inaccurate meeting times with our vendors, incomplete information regarding where we are meeting, and she canceled an accommodations viewing (which we wanted to see) without telling us. When we contacted her, she rudely informed us that she was busy. Sam presented herself as a florist to us and charged florist prices, after hiring her, we found out that she wasn't actually a florist, just something she did on the side. My bouquet, while lovely, was so heavy that by the end of my short ceremony my arms and shoulders hurt. My archway, while also lovely, was not as colorful as I had requested multiple times and Sam reassured me it would be. However, when seeing these things the day of, there is little that can be done. These are just a couple of the issues that we experienced. We also had communication issues; including extreme delays in responses to simple questions. The part that sent me over the edge was Sam telling lies about my husband and I to our vendors, making a mistake with our headcount (costing me more than 700 extra), and not taking any responsibility for her mistake. Sam contacted us with what she believed was the final headcount, we are not totally sure where she got the number from, however, the headcount was off by 10 people. We responded to her email within less than 2 hours correcting the headcount. Sam contacted the caterer days later and provided them with the wrong headcount. When we confronted Sam and asked how she was going to account for her mistake, again she provided us with vague answers. She eventually made her coworkers, who were all very lovely and helpful, cover some of the lost money. When we continued to push and asked how she is going to make that cost up, she eventually threaten to cancel our event. With that, we had no choice but to overnight her the last payment, costing us even more extra money, so that she wouldn't cancel the event we spent over a year planning. By the time all was said and done, Sam had cost us more than 300 extra due to her mistake, delays, and unwillingness to correct her mistake, and an immeasurable amount of unnecessary stress. Dealing with Sam during the planning process was so difficult, stressful, and irritating that on the day of, I had to have other people be the go between for her and I because I was so worried that she would cause even more stress. To sum it all up, I would highly recommend Kylan Barn for a wedding venue. If barns are your thing, you will absolutely not be disappointed. However, I STRONGLY recommend that you save your money and not hired Sam. I did not list all of the crazy that went on, believe it or not there was more, but I think this is enough to demonstrate Sam's lack of professionalism, experience, and respect for the couples she works with.