Charlyn Farms

Thank you for sharing your experience. While we are glad you ultimately felt it was a beautiful day, we feel it is important to clarify several inaccuracies in your review for future couples. First, our venue requires licensed, professional vendors, including DJs and caterers. This policy exists specifically to prevent the types of issues you encountered. Several services for this event were provided by family friends rather than licensed professionals, despite clear guidance in our contract and conversations. Regarding the electrical concerns: the DJ was operating an older sound system that required more wattage than a standard outlet supports. After we asked about the system’s requirements and one speaker was removed from the circuit, the issue was resolved and no further power interruptions occurred. Our electrical system has functioned reliably for hundreds of events and this was the only wedding to experience this issue, directly tied to equipment that exceeded standard requirements. We also ask that doors remain closed to prevent insects and debris from entering the building,. This guideline was not followed. Environmental factors caused by doors being left open are outside of our control. What was identified as “mouse droppings” were sparkler remnants, not animal waste. Buckets containing water and sparklers were placed in that area for guest use, which explains what was found. No evidence of rodents was present during setup or cleanup. Cooking or heating food on-site is not permitted. We do not offer a warmer, and crockpots or unlicensed food service are a direct breach of contract. The approved solution is to use a licensed caterer with appropriate equipment, which was declined. Under our policies, food service should not have continued in that manner. The kitchen was clean and you were there the night before, walked around and did not say one word about it not being clean. When you had your event and cooking was going on, it was a disaster. Again, the reason we tell our clients to use licensed caterers. Parking restrictions are not related to fire trucks, but rather to maintaining a safe drop-off and turnaround area for guests and vendor unloading. A shuttle service from the parking area was offered and available, but was not utilized. Our on-site staff member was present to assist throughout the event. She actively helped troubleshoot the DJ issue, assisted with food service when your family friend became overwhelmed, and was available for any additional concerns. Any issues could have been addressed directly with her at the time rather than after the event. Lastly, the driveway area referenced was scheduled to be paved the following day. This was communicated in advance, and the condition was temporary. We stand by our venue, our systems, and our policies, all of which exist to ensure a smooth and safe experience. When guidelines are followed and licensed professionals are used, events run seamlessly — as they have for countless weddings before and after yours. We wish your family the best and appreciate the opportunity to clarify these points for future couples.