Spring Hall Event Venue

Thank you for your review and feedback. While we are disappointed to receive a one-star review, we appreciate the opportunity to address your concerns directly and transparently. Below is our itemized response to each point you raised. Regarding charges, pricing varies by date—especially on holidays. Premium dates like Christmas Day and New Year’s Eve typically carry higher rates due to labor and operational costs. From our very first conversation, we explained that New Year’s Eve is one of the most expensive dates, and we offered Saturday as a more cost-effective alternative. You chose to proceed with New Year’s Eve. As always, we provided an itemized proposal for your review and approval. If helpful, we can resend that original proposal for your reference. We encourage clients to compare options and are proud to offer flexibility, including allowing clients to bring in their own vendors—decorators, DJs, photographers, and cake artists—at no extra charge. Most clients appoint an event planner. If they do not, we’re happy to recommend one. To maintain client privacy, if a planner is added after signing, we require written authorization from the client specifying that the planner will be our point of contact and what details may be shared. This protects sensitive financial and contractual information. On Tuesday, February 18, we received an email directly from the planner requesting event details. You (the client) were not copied. Standard professional practice is for planners to include the client on introductory emails and indicate they’ll be assuming communication responsibilities, with the client’s acknowledgment. In this case, no such authorization was received. The planner requested access to contracts and payment records, so we contacted you immediately to request formal permission before sharing any information. As for the term “very particular bride,” this is a common industry expression for clients with clear, specific expectations. It reflects someone detail-oriented and decisive—traits we value and strive to accommodate. Our use of this term was intended as a compliment to your organization and preparation. Regarding the food tasting, our policy is to schedule tastings no earlier than six months prior to the event. At your request, we made an exception, arranging the tasting nearly 11.5 months in advance. Our chef expressed concerns about the unpredictability of future pricing. You selected January 21, 2025, at 6:00 PM. Despite severe weather advisories that day—including road closures, dangerous conditions, and a fatality reported on Fox 5 News—we honored your request. Our team remained until 8:30 PM to ensure a successful tasting and mock-up. Unfortunately, due to unsafe driving conditions, our team was unable to return home safely and had to stay overnight at a hotel. We can provide the hotel invoice to verify this. Despite these challenges, our priority remained delivering on our commitment. In response to the comment regarding “spotty communication filled with incorrect information,” the contract was signed December 13, 2024. Within 37 days, we signed, completed a detailed food tasting (with late-night snack options), and conducted a first mock-up on January 21, 2025. Achieving this in such a timeframe required consistent, timely communication.

Thank you so much, Tallat!

Thank you so much, Sanjeeta!

Thank you so much, Judith. It was a pleasure to be a part of your special day.