Mintahoe Catering & Events

Communication Needs Improvement

TL;DR: The food was great, the staff was excellent, and the day-of service went smoothly. However, the planning and billing process was frustrating,marked by disorganization, poor communication, and a lack of transparency with payments. While the event itself was lovely, the experience leading up to it fell short of what you'd expect from a high-end caterer. We recently used Mintahoe for our June 2025 wedding. There were some definite highlights, most notably, the food was very good and the service staff was exceptional. Table settings were gorgeous and it’s very convenient that they offer all dining inclusions needed. Our guests had many compliments, and the day itself went smoothly from a catering and service standpoint. However, the planning process leading up to the event was frustrating and, at times, disheartening, especially for a company that presents itself as a luxury caterer. From the beginning, we felt locked into working with Mintahoe due to our venue's exclusive partnership with them. Despite booking well in advance (back in 2023), the last 6months of planning were marked by disorganization. We were passed between multiple representatives and assistants resulting in inconsistent communication. We genuinely tried to be understanding. As a nurse, I recognize how internal staffing challenges can impact workflow. But as our wedding approached, the lack of follow-through became increasingly stressful: delayed responses, needing to follow up multiple times for basic information, and crucial details like final meal selections and the event invoice being addressed only two weeks before the wedding. Even more concerning were repeated requests for large payments without proper or updated invoices. We had to persistently ask for clarification and documentation just to ensure we understood what we were paying for. In several instances, we received unprofessional emails requesting thousands of dollars without the necessary breakdowns, and it felt like different departments weren’t communicating with one another. After the wedding, we believed everything had been settled and paid in full, until we received an email claiming we still owed money. We responded with receipts and dates and asked for clarification if there was any misunderstanding. We received no response. Then, we were sent our refundable deposit check in the mail, but with a deduction for this unexplained amount. The accompanying final event summary included increased fee amounts and surprise gratuities, despite us tipping the staff directly on the day of the event. We are genuine people and simply asked for transparency, not silence and a reduced refund. In summary: Overall, the wedding day was a success and we are happily married. The day-of team delivered, and our guests had a wonderful time. But the planning and billing process was inconsistent, stressful, and below the standard expected from a high-end catering service. We genuinely hope Mintahoe takes this feedback seriously and uses it to improve their services for future clients.

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